ShapAI

1. Overview

At ShapAI, we maintain a strict refund policy to ensure fair usage of our services. This Refund Policy outlines the limited circumstances under which refunds may be considered for our subscription services.

2. Subscription Cancellation

You may cancel your subscription at any time through your account settings. Upon cancellation, you will continue to have access to the service until the end of your current billing period. Under no circumstances will refunds be issued for the unused portion of your subscription or for any time remaining in your billing period.

3. Refund Eligibility

Refunds are only considered under the following strict circumstances:

Critical Technical Issues: Only if you experience critical technical issues that completely prevent service usage for more than 72 consecutive hours, and only after our support team has been given adequate time to resolve the issue. Documentation of the issue must be provided.
Billing Errors: Only in cases of clear billing errors where you were charged for a service you did not subscribe to or were charged multiple times for the same service period. Duplicate charges must be reported within 7 days of the charge.
Service Unavailability: Only if our service becomes completely unavailable for more than 96 consecutive hours due to issues on our end, and only if this unavailability is not due to scheduled maintenance or force majeure events.

4. Refund Process

To request a refund, you must contact our support team at support@shapai.com with ALL of the following information:

Your account email address
Date of purchase
Detailed reason for requesting a refund
All relevant documentation and evidence
Any previous communication with our support team regarding the issue
Your preferred refund method and associated details

Refund requests will be reviewed within 5-7 business days. All decisions are final and at our sole discretion. If approved, refunds will be processed to the original payment method used for the purchase. The time it takes for the refund to appear in your account may vary depending on your payment provider.

5. Non-Refundable Items

The following are strictly non-refundable:

Any used portion of your subscription, regardless of usage duration
Subscription fees for any period where the service was available
Any promotional or discounted offers
Subscription changes or upgrades
Service interruptions due to scheduled maintenance
Issues caused by user error or misuse
Problems related to third-party services or integrations
Any subscription period where usage exceeded 5% of the monthly quota

6. Changes to This Policy

We reserve the right to modify this Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting the updated policy on our website. Your continued use of our service after such changes constitutes your acceptance of the updated policy.

7. Contact Information

If you have any questions about this Refund Policy, please contact us at:
Email: support@shapai.com