ShapAI

1. Introduction

At ShapAI, we are committed to protecting your privacy and personal data. This Privacy Policy provides a comprehensive explanation of how we collect, use, disclose, and safeguard your information when you use our service. By using our service, you explicitly consent to the practices described in this policy.

2. Information We Collect

We collect and process the following categories of information:

Personal information (name, email address, contact details)
Account credentials and authentication data
Usage data, analytics, and behavioral patterns
Learning progress, preferences, and performance metrics
Device information, IP addresses, and browser data
Communication records and interaction history
Payment information (processed securely through our payment providers)

3. How We Use Your Information

We use your information strictly for the following purposes:

Providing and maintaining our service
Personalizing your learning experience
Improving our service quality and user experience
Processing your payments and transactions
Communicating important updates and service changes
Preventing fraud and ensuring security
Complying with legal obligations
Conducting analytics and research (in anonymized form)

4. Data Security

We implement industry-standard security measures to protect your personal information:

End-to-end encryption for data transmission
Regular security audits and penetration testing
Access controls and authentication mechanisms
Secure data storage with encryption at rest
Regular security training for our employees
Incident response and data breach notification procedures

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. You can request deletion of your data at any time, subject to legal requirements.

6. Your Rights

You have the following rights regarding your personal information:

Right to access your personal information
Right to correct inaccurate or incomplete information
Right to request deletion of your information
Right to object to processing of your information
Right to data portability
Right to withdraw consent
Right to lodge a complaint with supervisory authorities

7. Third-Party Services

We carefully select and monitor third-party service providers who may process your data. These providers are bound by strict confidentiality obligations and may only use your information as specified in our agreements with them.

8. Children's Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in compliance with applicable data protection laws.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of our service after such changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection Officer at:
Email: privacy@shapai.com